Warranty
90-DAY QUALITY GUARANTEE
Last updated: 25 August 2026
At Infloenced, we stand behind the quality of our jump ropes.
All Infloenced jump ropes are backed by our voluntary 90-Day Quality Guarantee, covering manufacturing defects in materials or workmanship that become apparent within 90 days of delivery.
This guarantee is designed to give you confidence that your rope has been made to perform as intended.
WHAT IS COVERED
Our 90-Day Quality Guarantee covers manufacturing defects in materials or workmanship that occur during normal jump rope use.
Examples may include:
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handles cracking, breaking or failing due to a manufacturing defect;
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faulty handle-to-rope connections;
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defective internal components or connection points where applicable;
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premature bead failure caused by a manufacturing defect;
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failure of the internal cord of a beaded rope caused by a manufacturing defect;
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PVC cord failure caused by a manufacturing defect rather than normal abrasion or wear; and
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assembly or workmanship faults that affect the normal use of the rope.
Each claim will be assessed based on the nature of the issue and how the product has been used.
HOW LONG DOES THE GUARANTEE LAST?
The Infloenced 90-Day Quality Guarantee applies to manufacturing defects that become apparent within 90 days from the date your order is delivered.
If you notice an issue, please contact us as soon as reasonably possible so we can assess it.
The expiry of our 90-Day Quality Guarantee does not mean that your rights under applicable consumer law have expired.
New Zealand customers may have rights under the Consumer Guarantees Act 1993 that continue beyond the 90-day period depending on factors including the nature, price, intended use and reasonable expected durability of the product.
WHAT IS NOT COVERED
Jump ropes are movement and exercise products and will naturally show signs of wear over time.
Our voluntary 90-Day Quality Guarantee does not cover damage or deterioration caused by:
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normal wear and tear;
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gradual PVC cord abrasion;
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scratches, scuffs or cosmetic wear to beads or handles;
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fading or discolouration from regular use;
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repeated use on rough or highly abrasive surfaces such as concrete or asphalt where the damage is caused by surface abrasion;
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accidental damage;
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misuse or excessive force;
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cutting, shortening or modifying the rope incorrectly;
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incorrect adjustment or assembly;
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improper storage or care;
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exposure to excessive heat or other unsuitable conditions;
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pets or other external causes;
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using the product for a purpose it was not designed for; or
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continuing to use a product after obvious damage has occurred.
The fact that a rope has cosmetic wear does not automatically affect the remainder of the product's guarantee. We will consider whether the claimed issue was actually caused by normal wear, misuse or another excluded cause.
Nothing in this section limits any rights you may have under applicable consumer law.
USING YOUR ROPE ON ROUGH SURFACES
PVC cords and beads naturally wear faster when regularly used on concrete, asphalt or other abrasive surfaces.
Surface abrasion and gradual wear caused by these surfaces are considered normal wear and are not manufacturing defects under our 90-Day Quality Guarantee.
For longer rope life, we recommend jumping on smoother surfaces or using a suitable jump rope or exercise mat where practical.
Using your rope outdoors does not automatically void the entire guarantee. Only damage caused by wear, abrasion, misuse or another excluded cause is excluded from our voluntary guarantee.
HOW TO MAKE A WARRANTY CLAIM
If you believe your Infloenced jump rope has a manufacturing defect, please contact:
Please provide:
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your order number or other reasonable proof of purchase;
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the name of the product;
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a brief description of the issue; and
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clear photos or video showing the problem where reasonably possible.
Providing this information helps us assess your claim quickly.
We may ask for additional information or photographs if necessary to understand the cause of the issue.
Please do not dispose of the product until your claim has been assessed.
DO I NEED TO RETURN THE ROPE?
In many cases, photographs or video may be sufficient for us to assess the problem.
Please do not send a product back to us unless we ask you to do so.
Where we reasonably require the product to be returned for inspection, we will provide return instructions.
If your claim is approved and applicable law requires us to cover reasonable return costs, those costs will be covered or reimbursed by Infloenced.
APPROVED WARRANTY CLAIMS
If we determine that your product has a manufacturing defect covered by our 90-Day Quality Guarantee, we will provide an appropriate remedy.
Depending on the nature of the issue, this may include:
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repair where practical;
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replacement of the affected product;
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replacement with an equivalent product where the original product is unavailable; or
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a refund.
The appropriate remedy will depend on the circumstances of the claim, product availability and any rights you have under applicable consumer law.
You will not be charged standard shipping for an approved replacement sent under our 90-Day Quality Guarantee.
LIMITED-EDITION OR SOLD-OUT PRODUCTS
Some Infloenced colourways and collections may be limited edition or may sell out.
If an approved warranty claim relates to a product that is no longer available, we may offer:
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another available colourway of the same rope type;
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an equivalent replacement product; or
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a refund,
depending on the circumstances and your applicable consumer rights.
We cannot guarantee that the exact original colourway will remain available for replacement.
BUNDLES
Products purchased as part of an Infloenced bundle are also covered by the 90-Day Quality Guarantee.
If only one product within a bundle has an approved manufacturing defect, we may provide an appropriate remedy for the affected product rather than replacing the entire bundle.
This does not limit any rights or remedies available under applicable consumer law.
SALE AND PROMOTIONAL PRODUCTS
Products purchased on sale, with a discount code, during a promotion or as part of a bundle are still covered by our 90-Day Quality Guarantee.
The price paid for a product does not remove your rights in relation to genuine manufacturing defects.
SECOND-HAND OR UNAUTHORISED SALES
Our voluntary 90-Day Quality Guarantee applies to genuine Infloenced products originally purchased directly from Infloenced.
Where reasonably necessary, we may ask for an Infloenced order number or other proof of the original purchase.
Products purchased second-hand or through an unauthorised third-party seller may not qualify for our voluntary 90-Day Quality Guarantee.
This does not affect any statutory rights you may have against the person or business that sold the product to you.
NEW ZEALAND CONSUMER GUARANTEES ACT
Our 90-Day Quality Guarantee is provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and does not limit, replace or exclude any rights or remedies available to you under applicable consumer law.
Under the Consumer Guarantees Act, goods supplied to consumers must meet legal guarantees including being of acceptable quality, fit for purpose, safe, sufficiently durable and matching their description.
Your rights under the Consumer Guarantees Act are not limited to 90 days.
If a product fails to meet a statutory consumer guarantee, the remedies available to you will depend on the nature and seriousness of the failure and may include repair, replacement, refund or other remedies provided by law.
Nothing in this Warranty Policy is intended to contract out of, restrict or modify rights that cannot lawfully be excluded.
INTERNATIONAL CUSTOMERS
Our voluntary 90-Day Quality Guarantee applies to eligible Infloenced jump ropes purchased directly from us and delivered internationally.
Customers outside New Zealand may also have mandatory consumer rights under the laws of their country or region.
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded under applicable consumer law.
For international warranty claims, please contact us before returning any product so we can determine the most appropriate solution.
CONTACT US
For warranty questions or to make a claim, contact:
Infloenced
Email: info@infloenced.com
Website: infloenced.com
Location: New Plymouth, New Zealand
Please include your order number and details of the issue so we can assist you as quickly as possible.
