REFUND & RETURNS POLICY

We want you to love your Infloenced gear. If something isn’t right, please contact us at info@infloenced.com and we’ll help you work through it.

This Refund & Returns Policy applies in addition to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA), Fair Trading Act 1986, and any other consumer rights that cannot legally be excluded.

Nothing in this policy limits those rights.

CHANGE-OF-MIND RETURNS

We accept eligible change-of-mind returns within 30 days of delivery.

To be eligible for a change-of-mind return, your item must:

• be unused and in its original condition;
• not have been cut, permanently shortened, modified or damaged;
• be returned with its original packaging where reasonably possible; and
• include your order number or other reasonable proof of purchase.

For jump ropes, we recommend checking the sizing guide and testing the rope length before cutting or permanently shortening the cord.

Once a PVC cord or other component has been cut or permanently altered by the customer, we cannot accept it for a change-of-mind return.

This does not affect your rights if the product itself is faulty or fails to meet a guarantee under applicable consumer law.

Please contact info@infloenced.com before returning an item so we can provide return instructions.

CHANGE-OF-MIND RETURN SHIPPING

Customers are responsible for the cost of returning products for a change-of-mind return.

We recommend using a tracked shipping service.

Original delivery charges are not refundable for change-of-mind returns unless required by law.

If your return is approved, your refund will be processed to your original payment method.

EXCHANGES

If you would like a different colour or rope style, please contact us at info@infloenced.com.

Eligible unused products may be exchanged within the 30-day change-of-mind period, subject to availability.

Customers are responsible for applicable return and redelivery shipping costs for change-of-mind exchanges.

If an exchange is required because we supplied the wrong product or because the product is faulty, we will cover costs as required by applicable consumer law.

JUMP ROPE BUNDLES

Change-of-mind returns for discounted jump rope bundles must be returned as a complete bundle, with all products unused and otherwise meeting the return requirements above.

Individual items from a discounted bundle cannot normally be returned separately for a change-of-mind refund.

If an individual product within a bundle is faulty, damaged or otherwise fails to meet your consumer guarantees, we will provide an appropriate remedy for that product in accordance with the Consumer Guarantees Act.

SALE AND PROMOTIONAL ITEMS

Sale and promotional products are eligible for remedies where required by the Consumer Guarantees Act.

Products specifically marked Final Sale are not eligible for a change-of-mind return or exchange.

A Final Sale designation does not affect your rights where an item is faulty, unsafe, incorrectly described or otherwise fails to meet applicable consumer guarantees.

FAULTY OR DEFECTIVE PRODUCTS

All Infloenced products sold to New Zealand consumers are subject to the guarantees provided by the Consumer Guarantees Act 1993.

Products must be of acceptable quality, fit for their intended purpose, safe, durable and match their description.

90-Day Quality Guarantee

Infloenced jump ropes are also backed by our voluntary 90-Day Quality Guarantee, covering manufacturing defects in materials or workmanship for 90 days from delivery.

This may include issues such as faulty handles, defective rope or bead connections, premature component failure caused by a manufacturing defect, or other workmanship faults.

The 90-Day Quality Guarantee does not cover normal wear and tear, cosmetic damage, abrasion from rough surfaces, accidental damage, misuse, improper storage, or damage caused by cutting, modifying or incorrectly adjusting the rope.

If you believe your product is faulty or covered by our 90-Day Quality Guarantee, please contact us at info@infloenced.com with:

• your order number or other reasonable proof of purchase;

• a description of the issue; and

• photos or video of the issue where reasonably possible.

This helps us assess the problem quickly.

If a claim under our 90-Day Quality Guarantee is approved, we will provide an appropriate remedy, which may include a repair, replacement or refund, depending on the nature of the issue.

Depending on the nature and seriousness of any fault, the appropriate remedy under the Consumer Guarantees Act may also include a repair, replacement, refund or other remedy available under the Act.

Where a fault is minor and can be remedied, Infloenced may choose an appropriate repair, replacement or refund as permitted by law.

Where a failure is substantial, or cannot be remedied within a reasonable time, you may have additional rights including the right to reject the product and choose a replacement or refund.

Any remedy required under the Consumer Guarantees Act will be provided at no charge to you.

Our 90-Day Quality Guarantee is provided in addition to your rights under the Consumer Guarantees Act 1993 and does not limit any rights or remedies available to you under applicable consumer law.

NORMAL WEAR, DAMAGE AND MISUSE

Jump ropes naturally experience wear through regular use, particularly when used on rough or abrasive surfaces.

Normal wear and tear, including gradual cord abrasion, scratched or scuffed beads, cosmetic marks on handles, fading or other wear from regular use, is not considered a manufacturing defect under our 90-Day Quality Guarantee.

We may not be required to provide a remedy where damage has been caused by:

• using a rope on unsuitable or highly abrasive surfaces;
• cutting, shortening or modifying the rope incorrectly;
• misuse or accidental damage;
• improper storage or care;
• using the product for a purpose it was not designed for; or
• continuing to use a product after obvious damage has occurred.

Damage caused by these factors is not covered by our voluntary 90-Day Quality Guarantee.

However, normal use, reasonable durability and the circumstances of the product failure will always be considered in accordance with applicable consumer law.

Our 90-Day Quality Guarantee is provided in addition to your rights under the Consumer Guarantees Act 1993 and does not limit any rights or remedies available to you under applicable consumer law.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order arrives damaged, you receive the wrong product, or something is missing, please contact us as soon as reasonably possible at info@infloenced.com.

Where possible, contacting us within 7 days of delivery helps us investigate shipping issues quickly.

Please include your order number and photos of the product and packaging where relevant.

The 7-day request is intended to help us investigate your claim and does not limit any rights you may have under the Consumer Guarantees Act or other applicable law.

If we have sent an incorrect product or your product has arrived damaged through the delivery process, we will arrange an appropriate remedy and cover applicable costs as required by law.

RETURNING A FAULTY PRODUCT

Please contact us before returning a product so we can provide the appropriate instructions.

We may need to inspect the product to determine the nature and cause of the issue.

If a product is confirmed to have failed to meet a guarantee under the Consumer Guarantees Act, reasonable return postage or courier costs will be reimbursed where required by law.

Where returning a faulty product would be particularly difficult or expensive, we will arrange collection where required under applicable law.

Faulty products do not need to meet our normal change-of-mind requirements, such as being unused or in original packaging, in order for you to exercise your statutory consumer rights.

REFUNDS

Once a change-of-mind return has been received and checked, we will notify you whether it meets the requirements of this policy.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, credit-card provider or payment service to process and display the refund after it has been issued.

Where a refund is required under the Consumer Guarantees Act, it will be provided in accordance with your legal rights and will not be limited to store credit.

ORDER CANCELLATIONS AND CHANGES

Please check your delivery address, products, colours and quantities carefully before completing your order.

If you need to cancel or change an order, contact info@infloenced.com as soon as possible.

We will do our best to accommodate changes before your order enters processing or dispatch, but we cannot guarantee that an order can be changed or cancelled once processing has begun.

If an order has already been dispatched, our normal return conditions will apply.

INTERNATIONAL ORDERS

Our 30-day change-of-mind policy also applies to eligible international orders unless otherwise stated.

Customers are responsible for the cost of international change-of-mind returns and any applicable return shipping, customs or processing charges.

Original international shipping charges, customs duties, taxes and import fees are not refundable for change-of-mind returns unless required by applicable law.

If an international order is faulty, damaged or incorrect, please contact us before returning it so we can determine the appropriate solution.

Customers outside New Zealand may also have mandatory consumer rights under the laws of their country. Nothing in this policy is intended to exclude rights that cannot legally be excluded.

CONTACT US

To start a return, exchange or make a product-related claim, contact:

Infloenced
Email: info@infloenced.com
Website: infloenced.com

Please include your order number and a brief description and any photos for your request so we can assist you as quickly as possible.