プライバシーポリシー

PRIVACY POLICY

Last updated: 24 August 2026

Infloenced ("Infloenced", "we", "us" or "our") operates this website and online store and provides products, information and related services to our customers (the "Services").

Infloenced is a New Zealand business and handles personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us, subscribe to marketing, interact with our Services or otherwise provide personal information to us.

Nothing in this Privacy Policy limits any rights you have under the Privacy Act 2020 or other applicable privacy laws.

PERSONAL INFORMATION WE COLLECT

"Personal information" means information about an identifiable individual.

Depending on how you interact with Infloenced, we may collect the following types of personal information:

Contact information

This may include:

  • your name;

  • email address;

  • telephone number;

  • billing address; and

  • shipping address.

Order and transaction information

This may include:

  • products you purchase;

  • items placed in your cart;

  • returns and exchanges;

  • order history;

  • delivery information;

  • payment status; and

  • transaction details.

Payment information is processed through Shopify and/or the payment providers available through our checkout.

Account information

If customer accounts are available, we may collect information associated with your account, including account details, preferences and settings.

Communications

We may collect information you provide when you:

  • contact customer support;

  • send us an email or message;

  • submit a return or refund request;

  • leave a product review;

  • participate in a promotion or giveaway; or

  • otherwise communicate with Infloenced.

Device and website-use information

When you visit our website, we and our service providers may automatically collect information such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • referring website;

  • interactions with our website;

  • shopping-cart activity; and

  • cookies and similar technology identifiers.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you

For example, when you:

  • place an order;

  • create an account;

  • subscribe to email marketing;

  • contact us;

  • enter a promotion or giveaway;

  • submit a review; or

  • provide information through our website.

Automatically

Certain information may be collected automatically when you visit or interact with our website through cookies, pixels and similar technologies.

From service providers

We may receive information from providers that help us operate our business, such as Shopify, payment providers, shipping providers, analytics providers and customer-service platforms.

From other sources

In limited circumstances, we may receive personal information about you from another person, partner or third party.

Where the Privacy Act 2020 requires us to notify you about personal information collected indirectly, we will take reasonable steps to inform you of the collection, its purpose, the intended recipients of the information and your rights to access and correct the information, unless an applicable exception applies.

WHY WE COLLECT AND USE PERSONAL INFORMATION

We collect and use personal information only where it is reasonably necessary for legitimate business purposes or otherwise permitted by law.

We may use your information to:

Process and fulfil orders

This includes:

  • processing your purchase;

  • confirming your order;

  • processing payments;

  • packing and shipping products;

  • providing tracking information;

  • processing returns, refunds and exchanges; and

  • communicating with you about your order.

Provide customer service

We may use your information to respond to questions, resolve issues and provide support relating to our products or Services.

Operate and improve our website

We may use information about how customers interact with our website to understand website performance, improve navigation, develop products and improve the overall customer experience.

Prevent fraud and protect our business

We may use personal information to detect, investigate and prevent suspected fraud, security incidents, misuse or other unlawful activity.

Marketing and advertising

Where permitted by law, we may use personal information to:

  • send promotional emails or messages;

  • tell you about new products, collections, offers or promotions;

  • measure the effectiveness of our marketing; and

  • show relevant advertising on other websites or platforms.

We will only send commercial electronic marketing communications where we have the appropriate consent or other lawful basis to do so.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary service communications relating to an order, refund, delivery or account.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies and similar technologies to operate and improve the Services.

Cookies are small files or pieces of information stored on your browser or device.

They may be used to:

  • keep products in your shopping cart;

  • remember your preferences;

  • enable website functionality;

  • understand how visitors use our website;

  • measure website performance;

  • help prevent fraud; and

  • support advertising and marketing.

Some cookies are necessary for the website to function, while others may be used for analytics, personalisation or advertising.

Where required by applicable law, you will be provided with choices about the use of non-essential cookies.

You can also control certain cookies through your browser settings, although disabling some cookies may affect how the website functions.

HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell customer personal information as an ordinary part of our business.

We may disclose personal information where reasonably necessary to operate Infloenced, including to:

Shopify

Our store is hosted and operated using Shopify's e-commerce platform.

Payment providers

Payment information may be processed by Shopify Payments or other payment providers selected by you at checkout.

Shipping and logistics providers

We may provide necessary details such as your name, shipping address, email address or telephone number to postal, courier and fulfilment providers so your order can be delivered.

Technology and service providers

We may use third parties to provide services including:

  • website hosting;

  • email communications;

  • customer support;

  • analytics;

  • fraud prevention;

  • cloud storage; and

  • marketing services.

We only disclose information reasonably necessary for those providers to perform their services.

Professional advisers and authorities

We may disclose information where reasonably necessary to accountants, lawyers, insurers, regulators, government agencies, law-enforcement agencies or other parties where required or permitted by law.

Business transactions

Personal information may be transferred as part of a legitimate business transaction such as a sale, restructure, merger or acquisition, subject to applicable privacy law.

RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify collects and processes certain personal information about your access to and use of our store in order to provide and improve its services.

Information provided through our store may therefore be processed by Shopify and its service providers in New Zealand and overseas.

Shopify may also process information about your interactions with our store in connection with certain Shopify features and services.

Shopify's own handling of personal information is governed by its applicable privacy policies.

INTERNATIONAL DISCLOSURE AND PROCESSING

Some of the companies that provide services to Infloenced or Shopify may be located outside New Zealand.

As a result, personal information may be processed or stored in countries other than New Zealand.

Where Infloenced discloses personal information to an overseas organisation and Information Privacy Principle 12 of the Privacy Act 2020 applies, we will take reasonable steps to ensure the recipient is subject to privacy protections that provide safeguards comparable to those provided by New Zealand law, is otherwise required to protect the information appropriately, or that another lawful basis for the disclosure applies.

Where your informed authorisation is required for an overseas disclosure, we will provide the information required by law before asking for that authorisation.

Certain overseas processing arrangements, including some service-provider or cloud-storage arrangements where the provider processes information on our behalf, may be treated differently under the Privacy Act.

MARKETING COMMUNICATIONS

If you subscribe to Infloenced marketing, we may send you information about products, launches, promotions, events or other brand updates.

Our commercial electronic communications will identify Infloenced as the sender and provide an appropriate way to unsubscribe.

You may unsubscribe at any time.

We will process unsubscribe requests in accordance with the Unsolicited Electronic Messages Act 2007 and other applicable laws.

Even if you unsubscribe from promotional marketing, we may continue to send transactional or service-related communications, such as:

  • order confirmations;

  • shipping updates;

  • refund notifications;

  • account notifications; and

  • responses to customer-service enquiries.

THIRD-PARTY WEBSITES AND SOCIAL MEDIA

Our website may contain links to third-party websites, social-media platforms or other online services.

Those third parties operate independently from Infloenced and may collect or process personal information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or platforms that we do not control.

We recommend reviewing their privacy policies before providing personal information.

CHILDREN'S PRIVACY

Our online store is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be inappropriate or unlawful.

If you are a parent or guardian and believe a child has provided personal information to us without appropriate authority or consent, please contact us so we can review the situation and take appropriate action.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect personal information from:

  • loss;

  • unauthorised access;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

We use Shopify and other service providers that maintain technical and organisational measures designed to protect information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should not send sensitive information to us through insecure communication channels.

PRIVACY BREACHES

If Infloenced becomes aware of a privacy breach, we will assess the incident and take reasonable steps to contain and address it.

Where a privacy breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020, unless an applicable exception applies.

HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected or where retention is required for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.

Retention periods may differ depending on the type of information and why it was collected.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy or anonymise it where practicable.

YOUR NEW ZEALAND PRIVACY RIGHTS

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

If we do not make a correction you have requested, you may ask us to attach a statement of correction to the information where the Privacy Act provides that right.

To request access to or correction of your personal information, contact our Privacy Officer using the details below.

We may need to verify your identity before providing personal information or processing certain requests.

We will respond to privacy requests within the timeframe required by applicable law.

OTHER PRIVACY RIGHTS

Depending on where you live, you may have additional rights under local privacy or data-protection laws.

These may include rights relating to:

  • deletion;

  • data portability;

  • restriction of processing;

  • objection to certain processing;

  • withdrawal of consent; or

  • targeted advertising.

These rights may be subject to exceptions or limitations under the applicable law.

If you would like to exercise a privacy right, please contact us using the details below.

PRIVACY COMPLAINTS

If you have a concern about how Infloenced has handled your personal information, please contact our Privacy Officer first so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.

Customers located outside New Zealand may also have the right to lodge a complaint with the relevant privacy or data-protection authority in their jurisdiction.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;

  • our website;

  • technologies we use;

  • service providers;

  • legal obligations; or

  • privacy practices.

When we make changes, we will publish the updated Privacy Policy on this website and update the Last updated date above.

Where required by law, we will provide additional notice of material changes.

CONTACT AND PRIVACY OFFICER

Infloenced has appointed a Privacy Officer in accordance with the New Zealand Privacy Act 2020.

For questions about this Privacy Policy, privacy requests or complaints, contact:

Infloenced
Legal business name: Infloenced Ltd
Privacy Officer: Infloenced Privacy Officer
Email: info@infloenced.com
Phone: +64 226 719 821

For the purposes of the New Zealand Privacy Act 2020, Infloenced is the agency responsible for the personal information it collects and holds.

Where another applicable privacy law uses the term "data controller", Infloenced is the data controller to the extent required by that law.